Business Process Consultant Job Description

We are looking for a Business Process Consultant to analyze and design business processes in collaboration with stakeholders and subject matter experts for both Sales and Marketing organizations.

We are looking for someone who can hit the ground running in this role to reduce process complexity, increase process efficiency, increase process effectiveness, and enable speed of operational processes.

• Utilize financial measures and analysis of operational impacts to evaluate the cost and benefits of current processes and identification of potential areas for improvement
• Data gathering – financial and non-financial, qualitative and quantitative; interviewing skills, good observation skills
• Data analysis – financial and non-financial, qualitative and quantitative
• Assist with the analysis and preparation of recommendations that will drive greater productivity, reduce waste, or eliminate duplication
• Work with operational team members to understand processes, root causes and outcomes. Create metrics and audit processes to ensure established goals are met and process improvements are sustained
• Organize and facilitate meetings with department-specific BPI teams (those focused on incremental improvements) in order to share ideas, discuss opportunities and provide support
• Partner with business leaders to maintain ongoing communication regarding improvement opportunities
• Gather benchmarking data. Coordinates responses to benchmarking surveys
• Organize and communicate data in a manner that conveys a succinct and compelling concept
• Plan, manage, and execute small to medium size process improvement initiatives

• Requires a 4-year college degree. Advanced degree preferred
• Process Certifications (Six Sigma, BPM, ITIL or equivalent) a plus
• Experience developing the voice of the customer including measuring the customer experience, and experience working with customer experience processes preferred
• Experience working in a team environment; preferably in a professional environment
• Applicable work experience in a consulting, finance / accounting, IT/operations or contact center environment
• Excellent communication skills including research, writing, and presentation skills
• Ability to form and maintain cross-functional relationships