How PAC Solutions Doubled Their Placement Rates with Recruiterflow
For Ryan Dunphy—the founder of PAC Solutions—efficiency is not just a buzzword; it’s a necessity. So, when his 13-member team was losing hours on manual tasks and managing data across multiple platforms, he knew change was imminent
After struggling with Crelate for some time, PAC Solutions moved to Recruiterflow because they needed a vendor that listened to their suggestions. They were looking for a system that could grow and evolve in a way that met their expanding needs.
As Ryan puts it, “Efficiency is being able to get more output without adding more effort.”
The Problem Space
The PAC Solutions team identified the following key challenges:
- Time wasted on repetitive and manual tasks
- Inconsistent data management, leading to inaccuracies and data loss
- Inability to identify process gaps and monitor business health
- Need for a system that is easy to use and doesn’t have a steep learning curve
- Lack of visibility and activity reports to compare performance and align the team
- Desire to improve client service with transparent operations, detailed reports, and effective communication
- Goal to create a better client experience and enhance retention
“I love recipes because they are really powerful, and I always tell everyone that if you have an idea to automate something, Recruiterflow can probably do that for you.”
Kimberly Borden
TA & Technical Lead, PAC Solutions
The Solution Space
Data Consistency and Reporting
Between candidate follow-ups and team check-ins, PAC Solutions often lost track of critical candidate data. Thanks to Recruiterflow’s intuitive interface, recruiters are more engaged with the platform. Now, every communication is automatically synced, and all candidate data is visible on a single dashboard, accessible to all stakeholders.
- The team can now monitor job and client pipelines in real time, identify bottlenecks, and take action where it matters most.
- Teams have a monthly dashboard to track activities and benchmark performance.
- Clients gain a structured view of the progress on their open roles.
Streamlining Internal and External Communication
Kimberly Borden, the TA & Technical Lead at PAC Solutions, wanted to eliminate manual tasks and maximize Recruiterflow’s automation capabilities. The results? Kimberly and her team saved over 270 days of effort in 2024.
Some of the key automation include:
- When a job is created and applications start flowing in, Recruiterflow automatically assigns tasks to the Account Manager to ensure early candidates are engaged.
- When a job is closed, another automation triggers a client survey email to gather crucial feedback.
- Candidate stage changes are automated for internal alignment. For example, when a candidate reaches the offer stage, an internal email is sent to notify stakeholders. Similarly, when a hire is made, an email is sent to close the loop on the process.
Automation also plays a key role in client retention for Ashley, who uses Recruiterflow as her Sales CRM. She has set up job-specific multi-channel drip campaigns to proactively market roles and share candidates, ensuring a strong pipeline.
Engaging Existing Candidates & Clients
Beyond process efficiency, PAC Solutions leverages automation to maintain strong relationships with top talent. Candidates marked as “Rockstar Candidates” automatically receive stay-in-touch follow-ups, ensuring that high-potential candidates remain engaged and ready for future opportunities.
PAC Solutions also uses automation to schedule well-timed follow-ups across different channels, share job pipeline updates with clients in real time, and keep all stakeholders engaged.
Scaling with AI
PAC Solutions leverages AIRA (Recruiterflow’s AI Recruiting Agent) to generate call summaries and create interview questions for all roles. As a horizontal service provider, this gives their recruiters a strong starting point to filter and engage candidates more effectively.
They also use alternate job title searches to build more accurate and expansive search results for open roles.
Conclusion
PAC Solutions operates as an extension of their clients’ internal HR teams, building an ecosystem that values culture and people. Moving from Crelate to Recruiterflow has helped them identify and resolve process bottlenecks and inefficiencies.
Their dedication is well recognized by clients, earning them an NPS score of 9.6/10, and Recruiterflow is proud to be a partner in their journey toward delivering exceptional service. Because for PAC Solutions, efficiency isn’t just about doing more—it’s about doing what truly matters.