JS Developer - Technical Support

Bogotá, Full time

JS Developer - Technical Support

If you are passionate about JavaScript and love the challenge and satisfaction of solving technical issues, then come and join the challenge at Marfeel!

Who we are:

Marfeel is a publishing platform that revolutionizes the way publishers create, optimize and monetize mobile websites. Over 500 publishers distributed all over the world use Marfeel to serve almost half a billion mobile sessions, every month.

We take a Technology-First approach and have a commitment to developing new tools for digital publishers to reach their audience. Our innovative technology, including PWAs, SEO and engagement tools, monetization and experimentation makes us proud of what we can offer to our clients: faster speeds, greater performance, and worldwide distribution. 

The launch of Marfeel Compass in 2021 is the beginning of a new chapter. Marfeel Compass brings the data-driven revolution to newsrooms everywhere. Our tool provides our customers with the data they need in real time, giving them the edge to make informed decisions and drive their audience growth and engagement.

Our global team is made up of 30 different nationalities. With headquarters in Barcelona and an office Bogotá, our people and our diversity are the reason behind our world-class product, and we’re still innovating.

As part of the Customer Support team, you will play a key role in the management of customer issues such as bugs, customisations and new features extending the Marfeel product.

What you will do:

  • Find solutions to technical issues in order to keep our clients smiling
  • Work on customisations and modifications of parameters of the Marfeel platform to adapt its behaviour to the customer
  • Extend additional aspects of the Marfeel product, eg. adding new providers, metrics or adapting client widgets
  • Be the first level reference point in alarms management
  • Partner with the Customer Success team to resolve technical questions
  • Maintain and support customers to ensure the best possible service
  • Coordinate with other teams to determine shared objectives and work out different approaches to address tasks efficiently and effectively

This is you:

  • You have 2-3 years experience troubleshooting technical issues for external clients or other relevant experience developing using javascript technologies
  • You feel you have a goal when you try to find solutions to technical problems and enjoy the satisfaction of helping a client
  • You know the importance of working together to achieve a mutual goal. 
  • You care about online news and user experience
  • You are an international team player
  • You are eager for knowledge
  • You are hands-on and proactive
  • You have a high level of Spanish & English, spoken and written
  • And most of all, you are passionate about technology

We will be impressed if:

  • You are familiar with Agile methodologies
  • You are familiar with Jest
  • You are familiar with Java
  • You have any knowledge of Nginx, Tomcat, MongoDB

This will be you as part of the Marfeel team:

  • Working as part of an international, multicultural and talented team 
  • We have more than 30 nationalities so you will not get lost in translation
  • Team building events!
  • Training, books and all you need to feel empowered
  • Free English classes
  • And, a Referral Bonus if you bring other talented people like you
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