Responsibilities:
● Leads on-site team to effectively manage activities related to apartment rentals including marketing, leasing, reputation management, and maintaining good customer relations with current residents, prospective residents, and the brokerage community
● Continue to meet with prospective residents, identify their needs, show homes and property amenities, quote established rents and concessions, and strong follow-up
● Execute the tasks necessary to accomplish leasing goals, monitor occupancy of the property, and strategize to meet budgeted goals
● Oversee negotiations and review/approve offers (escalated to Leasing Director as needed)
● Applications: Oversee lease packages and ensure all team members submit for verification in proper form to the verification team
● CRM: Diligently track prospect information to ensure data is complete and accurate. Ensure the team is responding promptly, and proactively pursuing leads and that all marketing reports are properly reporting traffic, agent deals, etc
● Listings: Review, approve, and oversee listings to ensure they are all optimized, accurate, and appropriately rotated
● Monitor competitive market landscape and collect detailed market comparables as directed
● Manage on-site staff: This includes but is not limited to reviewing and approving timecards, and managing schedules and PTO requests
● Manage availability sheets and ensure accuracy, including biweekly audits in Yardi to ensure all vacancies are reported
● Ensure the team is updating the turnover report as needed and apartments are shown in good condition. Report issues accordingly
● Work with property management teams to track and maintain renovation reports
● Approve accurate broker commission documentation, before the team submits it to AP
● Interview, onboard, train, and coach new staff and ensure all policies and procedures are followed
● Compile and present monthly reports to senior leadership and discuss market information and trends with the Leasing Director and Marketing Department
● Inspect weekly reports and ensure all appropriate data is entered
● Schedule appointments and follow up with all clients
● Assist clients in the application and lease signing process
● Assist with coordinating client move-ins after lease signing
● Post Ads as needed
Qualifications:
● At least 5 years of experience in a similar role
● NYS Real Estate License required
● Bachelor’s degree or higher
● Excellent verbal and written communication skills and excellent interpersonal skills
● Amiable demeanor with a focus on exceptional service and effective communication
● Experience with property management and leasing software preferred
● Ability to learn new systems in a changing environment
● Proficient in Microsoft Excel and Word
● Ability to work independently and in a team environment
● Administrative skills with attention to detail
Job Type: Full-time, 5 days a week with at least 1 weekend day
Salary: $115,000.00 - $125,000.00 per year
Experience level:
● 5 years