Talmo & Associates assisting a global freight company with an executive search. The position is located in Walnut, CA.
Job: Vice President of Operations
Job Type: Direct Hire
Location: Los Angeles County, Walnut, CA
Salary Range: $150k-$180k
Required Skill: Bilingual English/Mandarin
Job Summary: The Vice President of Operations for the NVOCC is a key leadership role responsible for planning, organizing, and overseeing the operational activities of the company. The role encompasses various aspects of the NVOCC's operations, including freight management, customer service, compliance, and team leadership.
Job Description:
· Develop and execute strategies to ensure the efficient and cost-effective movement of cargo.
· Monitor and optimize all operational processes, from cargo booking to final delivery.
· Continuously improve operational efficiency and quality to meet or exceed customer expectations.
· Recruit, train, and manage a high-performing operations team.
· Provide leadership, direction, and mentoring to department managers and staff.
· Foster a collaborative and results-driven work environment.
· Ensure exceptional customer service by maintaining strong client relationships.
· Address customer inquiries and issues promptly and professionally.
· Implement processes to enhance customer satisfaction and loyalty.
· Ensure the company complies with all relevant industry regulations and standards.
· Stay up-to-date with changes in international shipping regulations and implement necessary adjustments.
· Manage compliance-related documentation and reporting.
· Develop and manage the department's annual budget.
· Identify cost-saving opportunities and strategies to optimize operational expenses.
· Monitor and report on financial performance against budget.
· Stay current with industry technology trends and implement appropriate systems and tools to enhance operational efficiency.
· Encourage innovation and process improvements within the operations department.
· Identify and mitigate operational risks and challenges.
· Develop contingency plans for unexpected disruptions in the supply chain.
List is not meant to be all encompassing of duties to be performed on the job.
Qualifications: