RF Technical Support Engineer

Chicago, Full time

My client is a specialist in radio planning and optimization software for mobile and wireless operators. They have 500+ customers in 140 countries. They are shaping what radio planning and optimization software will be in the future. 
 
They are currently looking for a support engineer for their RF planning and optimization software. 
 
The successful candidate will be responsible for:- 
  • Providing technical support and education to existing customers via phone and email
  • Answering inquiries regarding product use and concerns to resolve customer issues
  • Employing company procedures to escalate concerns regarding software in order to trouble shoot and resolve obstacles
  • Collaborating with sales team and software developers to understand customer requirements and ensure customer needs are met
  • Leading both pre-sale and post-sale training & mentoring sessions to new and existing customers
  • Providing remote and on-site support to prospects in order to grow customer base
  • Remaining well-informed of product developments and knowledgeable of updates within the field
The successful candidate will have:-
  • Strong wireless telecommunications background
  • 3+ year experience with RF planning & optimization software products
  • Ability to travel occasionally to provide on-site support/training
  • Ability to perform shift work on a rotational basis (between 7am and 7pm Monday-Friday)
  • Spanish speaking is a plus
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