My Client is a leading tech expert in Fraud identity and software solutions
1. Impact on End Results
As a technical sales expert within client's solutions team, this role requires a candidate
who can be part product manager, part evangelist, part R&D and part business
Providing ongoing support to FPS commercial team from a technical perspective
and providing market expertise to support strategic commercial growth
No direct financial responsibility
Accompanying Business Development team to meet new clients. Responsible for
pitching solutions to technical leadership, helping customers ‘think’ about their fraud and
identification needs and providing answers to technical and creative questions
raised by clients
Helping customers design and make solid architectural decisions early on. As a
sales engineer, providing recommendations is paramount in ensuring the success
of a FPS service deployment through these early technical decisions
Capturing all user case requirements and documenting them in partner agreements
and statements of work for Operators
Steering internal engineering teams, translating customer requirements to ensure
the tools and features we build are in line with what they need.
Delivering user case documentation speedily incorporating correct pricing and
ensuring all necessary approvals are collected. Providing accurate information to
Assisting customers with onboarding processes and platform integration and
Researching and developing interesting and innovative use cases for solutions.
Contributing to the build of internal projects to demonstrate the potential of solutions,
which can be used for sales material and customer demonstrations.
Working closely with support teams in Head Office i.e. Product and technology to
ensure ongoing collaboration and sharing of information
Assist Product team with capturing different market user cases using selection of
APIs and helping to construct strong pitches for Commercial team to use in market
Assisting Commercial team in educating industry about Operator network data
services and providing solution expertise and advice
Attending conferences, conduct talks and constantly be at the forefront of latest
trends within the fraud and identification industry
Providing thought leadership and contributing to development of long term business
2. Knowledge, Skills; Experience
Experience in and knowledge of digital identity / fraud protection sectors
Previous experience working with technology and telecommunication architecture
Strong business acumen able to effectively present complex solutions and engage with
external technical teams. Ability to present to sometimes large teams
Experience at building and presenting service frameworks and taking new solutions /
products to businesses
3. Problem Solving
Work in an agile and flexible manner, demonstrate a ‘can do’ attitude.
Work with customers identifying their requirements and providing the most appropriate
Must use initiative to explore various methods in order to resolve issues, problems and
blockages without having to refer back to line manager for guidance or support.
4. Decision Making
Recommend best solution for partners and provide technical feedback to wider client's team
to ensure ongoing improvements and best practices
5. Planning & Organising
Liaise with UK sales team to ensure maximum support for all existing and potential
Maintain regular communications with customers from a service perspective
Engage with internal stakeholders to ensure solutions are correctly supported from a
delivery and ongoing management perspective
Ensure all documentation is up to date and recorded safely. Own all Operator
approvals for user cases
6. Influencing; Relationships
Educating key sectors and partners on value of Operator data services
Internal stakeholder management to ensure full co-operation form support teams
Effective oral and written communication skills are paramount.
Outline and define complex customer requirements and present clear solutions
Understanding of and experience with contractual frameworks such as SLAs.
Passionate about teaching and sharing knowledge, empathetic and patient
Demonstrable knowledge and passion for product development
Customer facing experience.