Networking Service Practice Partner - UK (Cisco Networking Managed Services)

London, Full time

My client has built an industry leading team to design and deliver leading edge Professional Services to
both Enterprise and Service Provider Customers. The client is a 4+ billion USD revenue company based in the United States.
My client is looking for a practice partner for it's Networking Services practice (particularly focused on Cisco) and engages with customers on a consultancy or project / outcome baseis through to a managed services agreement to provide flexibility and security. 
The client is engaged with several large Enterprise customers that are household names in the UK and the person would be managing somewhere in the region of 60 people.  
Role and Responsibilities:
 Line management of all practice staff, through team leader structure
o Management of Staff Development Plans, Annual appraisals, Career plans, Training
needs, Salary reviews
o Oversight of new staff inductions
o Development of succession plans
 Resourcing
o Working with Resourcing Manager to allocate staff to delivery projects
o Support recruitment activities
o Work with Resourcing Manager to implement effective staff rotation
 Project Delivery
o Oversight of all projects, managed services and assignments in Practice
o Customer Issue resolution – 1st point of escalation with customers
o Maintenance of customer satisfaction and target profitability
 Closure of renewals orders and sales support
o Work with site leads and customers to close all renewals
o Work with Ops to progress renewals customer paperwork
o Work closely with Sales Execs to identify and qualify new business opportunities
 Forecasting
o Maintenance of renewal forecasts
o Review and correction of Flash forecasts generated
o Highlighting risks and develop mitigation plans
Measures of success
 Achievement of revenue targets and high staff utilisation
 Maintenance of high customer satisfaction
 Maintenance of high staff motivation and low attrition
 Achievement of accurate forecasts
Mandatory Requirements
 10 years professional services experience in an IT organisation - the person is likely to have come up through project management or progamme management and become more commercially orientated.
 5 Years minimum experience with large enterprise or subscriber networks, either in an IT or
Network Engineering capacity
 Degree or equivalent
 Experience of one or more of the following vertical sectors
o Finance
o Utilities
o Telecommunications
o Retail or Travel
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