An Israeli company that enables to easily build, run, and scale dream workflows on one platform is growing and looking for an Implementation Consultant to join its team. You'll work closely with customers to implement the platform to help their business needs and challenges.

About The Role

Take ownership of new accounts and manage their onboarding
Build strong relationships with clients to understand their needs and ensure their success with the platform
Act as a project manager to ensure timelines are met
Serve as the main point of contact throughout onboarding and also liaison between clients and the rest of the teams
Work with customers to build their most time-sensitive workflows into the platform and ensure there is a clear end-user training plan for those workflows.
Empower customers to connect their goals and challenges with the solution in the platform
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of the company's product
Build, own, and execute client success and onboarding plans
Navigate client organizations to uncover additional product applications & opportunities for partnership
Spearhead internal cross-functional improvement projects
Represent the voice of the customer and influence product development roadmap
Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities

3-5 years experience in a Customer Success/ Account Manager position
Native English speaker.
Strong customer-facing and presentation skills with the ability to establish trust and credibility
Ability to work in a high volume environment
Superb written and verbal communication skills
Positive attitude, empathy, and high energy
BA or BS degree
Experience working with Web development frameworks, JavaScript, HTML, CSS, and REST API - GraphQL is an advantage