Manager Network Operations

Greater New Orleans area|Remote, Full time

Position Summary

The Manager Network Operations is an essential position that champions the appropriate use of technology and provides leadership in balancing technical elegance with function requirements and practical benefits to optimally satisfy the Company’s goals and objectives.  Using advanced knowledge and skill, the position performs a leading role in evaluating, designing, implementing, and monitoring network equipment globally for optimal availability, performance, security, and recovery.  Position works closely with Director, Systems and Network Operations to oversee systems functionality and manage a team of network engineers.
  • Using strong customer service skills combined with strong troubleshooting and problem-solving skills aligns and prioritizes our Network Operations staff resources to resolve reported issues
  • Works with Apps teams, Infosec, and vendors to determine technology needs, evaluate and implement to meet business requirements
  • Evaluates, recommends, implements and monitors our strategic network, including SDWAN, firewalls, load balancing equipment, Cloud and CPE phone systems, VPN, wireless, and route/switch technology

  • Make recommendations for improvements in software, hardware, and network systems


Required: Bachelors degree in Computer Science or related field, 5 years of experience with a strong working knowledge of PaloAlto and Cisco firewalls, Unified Communication, switching and routing, SDWAN, load balancers such as F5, wireless, 2 years of supervisory experience

Preferred: Knowledge of AWS Connect call center platform, Palo Alto firewalls, Aruba wireless, AWS Direct Connect

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