POSITION TITLE: Registration Team Lead
DEPARTMENT: Operations
EMPLOYMENT TYPE: 40 hours per week
REPORTS TO: Director of Operations
WORKS CLOSELY WITH: Data, IT, Communications, Finance
Oversee Creation and Implementation of Registration Processes: Manage all areas and touchpoints related to the registration process as pertain to the Operations Team, including nomination, application, selection, registration, financial appeals/scholarships, and participant support. Ensure smooth operation and exceptional customer service throughout.
Set and Monitor Goals: Develop goals and metrics for registration in collaboration with area leads. Monitor progress towards goals and provide direction and support to team members to ensure objectives are met.
Assess Participant Needs: Evaluate the needs and preferences of participants and stakeholders regarding registration processes and services. Implement improvements or adjustments based on feedback and analysis.
Registration Team Oversight: Supervise a team of service providers hired as needed to fulfill various roles within the registration process. This team may include but is not limited to multiple registration specialists, a finance/financial appeals specialist, and one to three customer service agents.
Liaise with the Logistics Team: Collaborate with the logistics team to coordinate participant support in regard to registration logistics.
Liaise with the Participant Communication Team: Coordinate with the communications team to ensure accurate and timely dissemination of registration-related information to participants through various channels.
Liaise with the Finance Team: Work closely with the finance department to manage registration payments and financial appeal implementation.
Liaise with Data & IT Team: Collaborate with the data and IT team to ensure the registration system is efficient, secure, and user-friendly. Provide support for troubleshooting and data management as needed.
Previous experience in event registration management or customer service management roles.
Innovative, collaborative problem solver
Strong organizational and multitasking skills with attention to detail.
Excellent communication and interpersonal abilities.
Ability to work collaboratively with cross-functional, multicultural teams.
Ability to work under pressure and meet deadlines in a fast-paced environment.
Proven experience in team leadership and management, including overseeing diverse teams and external service providers.
Strong leadership and mentoring skills with the ability to motivate and develop team members.
Experience in hiring, training, and evaluating staff.
Commitment to fostering a positive and collaborative team culture.
Fluency in English required.
Fluency or high proficiency in Spanish, French, Portuguese, Korean, Chinese or Russian is a plus.
Follower of Jesus Christ
Affirmation of The Lausanne Covenant (www.lausanne.org/covenant)
Ability to interact sensitivity with people from diverse Christian theological perspectives within the global Body of Christ, under the common commitment of The Lausanne Covenant.
Embraces the spirit of Lausanne described as a spirit of humility, friendship, study, prayer, partnership, and hope.
COMPENSATION: Payment will be arranged based on competencies and responsibilities and will be decided on an individual basis. Lausanne does not have direct employees so, the payment will be contract work with a business vendor or the prospective employee will be employed through one of our partner organizations.
LOCATION: Remote working arrangement, with required availability at different times of the day for periodic calls with staff around the world. This position will require some international travel (~20 nights per year).
ABOUT THE LAUSANNE MOVEMENT
Founded in 1974 following the First International Congress on World Evangelization, the Lausanne Movement has been serving the global church for nearly 50 years.Lausanne has a global leadership team of nearly 300 global mission experts, practitioners, and professionals who are committed to accelerating global mission toward a vision of the gospel for every person, disciple-making churches for every people and place, Christlike leaders for every church and sector, and kingdom impact in every sphere of society.
Learn more by visiting our website lausanne.org