eCommerce / Marketplace Business Analyst

London|Valencia|Barcelona, Full time

Applicants should have the right to work in the UK or the EU.


Sadly there’s a lot of other places who like to say they practice agile, but always end repeating the same old waterfall patterns. At e2y, you won’t have to advocate for working under the methodology you like - we already do that here! 


About the job

You work together with our clients and our team to build user stories with clear acceptance criteria together with your team. You may lead and facilitate requirement gathering workshops with our clients, in order to define customer journeys, actions and interactions along with workflow analysis and process analysis. The BA-Client relationship is key to help them realise the capability of the platforms and translate those into clear and concise requirements.

Finally, the requirements captured will evolve as the UX, the creative work and the technical design are produced. This evolution will lead you to write the user stories and acceptance criteria which will detail the functionality that needs to be built to cover every requirement captured. You will also guide clients through the backlog creation, prioritisation and refinement process, ensuring any communication gaps between the developers and clients are closed. You always work on the project until it is delivered.


A critical aspect of your work as a Business Analyst is supporting the UX and Technical Teams in understanding the requirements and producing their corresponding deliverables, ensuring that the user stories, acceptance criteria, user experience and technical designs should be consistent and cross referenceable. You as a Business Analyst will take the lead role in ensuring this happens. 


Where we would like you to thrive

  • Strong communicator with good stakeholder management experience.
  • Agile sprint development environment.
  • Managing discovery processes to gathering requirements from client and translate those into User Stories for the development team. 
  • Working in a scrum team and working closely with Developers and QA team members.
  • Manage story refinement process with the scrum team (e.g. organising 3-amigos, estimating and planning sessions) as part of an Agile process.


Need to have

  • Have a passion for working on e-commerce and marketplaces.
  • An aim to grow and improve yourself and our ways of working.
  • Experience in working as part of a Scrum team.
  • Structured and analytical way of drawing and expressing processes.
  • Experience writing user stories and epics.
  • Good at grasping, collecting and communicating concepts.
  • Sense for quality and details consistent with the right information at the right time.
  • Ability to facilitate workshops to capture requirements.
  • Work independently with the client to source requirements that are traceable back to the commercial scope of the project.


About our company

e2y is an award-winning digital commerce consultancy, delivering state-of-the art SAP Customer experience (CX) and marketplace solutions for firms aiming to improve their customer experience and achieve growth. We are SAP CX (Hybris) and Mirakl marketplaces experts. e2y is an NTT company.


e2y has offices in the UK, US, Denmark and Spain.

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