CRM Specialist

Clitheroe, Full time

Job Role:

The goal of the CRM Specialist is to facilitate the use of the HubSpot platform for our clients.  Working across the entire HubSpot platform it is the specialist's role to review, advise, configure and implement the platform as the client requires.  Working with clients on specific projects ranging from a 30 - 90 day project.

Some specific tasks that are included in the job role:

  • Strategic setup and configuration of the HubSpot platform
  • Identify ways to improve usage of the CRM
  • Provide consultancy support with HubSpot to allow our clients to maximise their usage for the system
  • Map and build customised reports and dashboards
  • Train teams on how to use the HubSpot platform
  • Identify and be proactive on ways that our clients can be more efficient within the HubSpot platform
  • Build strong relationships with clients
  • Work strongly with the Solutions team to create bespoke scopes of work
  • Run demo’s of the platform
  • Build and set up workflows (automated processes) and standards or 
  • Migrating entering data into the CRM
  • Work with sales, marketing and service teams to map and build their processes

Ideal skills required would include

  • Expertise in HubSpot(or similar eg Salesforce)
  • Experience in CRM setup
  • The skill to resolve technical CRM issues, including responding to bespoke requirements
  • Ability to manage several different projects at once
  • Great communication skills to build relationships with clients 
  • Strong communication and  presentation skills - reporting to key stakeholders to present the project
  • 1-3 years of CRM experience
  • Proactive approach both internally and with clients - always be thinking of what we can do to grow our services as well as supporting our clients growth
  • Good problem-solving abilities

What are some of the benefits of working at Digital 22?

Salary: £25,000-£30,000

Early Friday Finishes: Every week you finish at 3pm on a Friday. This gives you time to do what you enjoy the most and start your weekend early! 

Hybrid Working: We believe being in the office is best for building relationships, learning and collaboration, but you have the flexibility to work from home when it works for you and your workload.

Flexible Working Hours: Our potential office working hours are 8am-6pm and core hours are 10am-4pm to give you the flexibility of when to start your day. Full time working hours are 35.5 per week.

Creative working environment: We have a modern, purpose built, office which is fully stocked and has facilities for fun as well as work.

An Extra Days Paid Holiday per Year: Earn up to 27 holiday days per year. For every year you remain part of our team, you’ll earn an extra day’s annual leave. This starts at 22 days, increasing each year for 5 years.

Social Team Activities: A mixture of in the office and out of the office activities, we make sure we have regular things planned to help build strong relationships. From weekends away, celebrating Eid to Weekly five-a-side and dungeons and dragons.

Structured Review Process: For your progression and development it is important to us you have dedicated touchpoints with your manager. From fortnightly 1-1s, quarterly meetings and annual reviews.

Free 'paid for' Car Parking: Nearby car park permit is provided to all staff and this gives free parking across the Ribble Valley, all year round.

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