Front Desk Supervisor

Cayman Islands, Full time

Qualifications & Experience (FD SUPERVISOR)

  • B.A or master’s degree in Hotel or Hospitality Management.
  • Experienced handling SynXis Central Reservations System.
  • Proficient in OPERA Property Management System for Front Desk & Reservations (rooms assignment, house balance, post, edit, correct, split & research transactions, accounts receivable management, commissions processing, room block management, end of the day essentials).
  • Minimum of 2-years’ experience in Front Desk in Luxury Lifestyle Boutique Hotels.
  • Minimum of 1-year experience as a Front Desk Supervisor in Luxury Lifestyle Boutique Hotels.
  • Directly supervises the activities and the service levels of the guest services division Front Office Department
  • High levels of interaction with all members of team.  Exchanging ideas, information, and opinions with others to formulate programs and arrive jointly at decisions, conclusions, and solutions.
  • Directly oversees VIP’s in House making sure their experience is seamless & memorable.
  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. 
  • Maintains complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Must provide training to the Front Office associates & update the team with last minute information.
  • Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and associates. Responds swiftly and effectively in any hotel emergency or safety situation.
  • Coordinates arrivals and departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of all guests.
  • Assures that all financial and credit procedures are followed, including following up on credit problems. Review all paid-outs, rebates, petty cash disbursements, and direct billing.  Check cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
  • Follow proper payroll and uniform procedures.
  • Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate.
  • Checks guests in/out in an efficient and friendly manner, using guests name whenever possible.  Assure guest is assigned the type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room.
  • Coordinate the reservations operations, including groups.


Additional Requirements (FD SUPERVISOR)

  • Additional Languages
  • Proficient in Microsoft Office applications, such as Word and Excel
  • Strong leadership qualities
  • Strong problem-solving skills.
  • Ability to work in a fast-paced, high pressure environment
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