Call Center Agent

Doral, Full time

Great opportunity to join one of the leading Hospitality companies in the Americas. Ample opportunity for growth.
 
Seeking Bilingual Reservations and Sales Agent for an Inbound Call Center in Doral. This is a full-time role (Monday-Friday). 
 
Pay structure: 25-$30 USD/hour (hourly base + commissions) or $50,000 USD-$60,000 USD annually.
 

JOB DESCRIPTION

Bilingual Call Center Representative makes and receives calls, and answers chats from customers/ VIP members, with the intent of booking reservations to all the company hotels and brands.

Daily tasks/duties include
- Receives requests, provides general information about properties and closes reservations to all properties and brands under the hospitality company portfolio.
- Identifies prospects and generates reservations and sales activities in the computer-based systems.
- May respond to customer inquiries by following standard scripts and procedures.
- Works under the close direction of senior personnel in the functional area.

LANGUAGES: (fluent speaking and writing).

- English and Spanish
- English and Portuguese
- English and French

REQUIREMENTS:
- Excellent customer service skills
- Passionate about building a rapport with members
- Strong communication/ people person
- Minimum 2 years of Sales/Customer Service experience
- Travel/tourism experience is considered a strong differentiator
- Bilingual (English/Spanish)
- Bilingual (English/Portuguese)
- Bilingual (English/French)

EDUCATION:
- Minimum high school diploma
- May require an associate degree.


REPORTS TO:

- Call Center Team Leader.

We are onboarding people ASAP. All you need is a clean criminal record check to start.
 
This role is based in Doral and we will provide training onsite. No remote opportunity at this time. Only local candidates residing in Miami will be considered. Must be legally entitled to work in the U.S.
 
Additional Info below: 
 

·       It’s a 9 hour per day job (8 hours paid + 1 hour lunch). 40 hours paid/week total

·       2 days off per week (schedule/days off will vary)

·       The reservations line is open 12 hours per day (normally from 9am-9pm), therefore you will be assigned a 9 hour schedule during those 12 hours.

·       It’s a fun job as you get to travel to get to know the resorts (not mandatory)

·       PR Global provides services to Palace Resorts (a line of resorts in Mexico and Jamaica)

·       Our members from Palace Resorts’ vacation club will be calling you to book their future stay

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