Front Office Team Lead

 1) 9-6 MT M-F
 2) 2:30-11 MT M-F
 Payments Front Office Team Lead
 eBay is a global commerce leader that allows you to shape how the world buys, sells, and gives. You’ll be part of a work culture that’s been genuinely committed to diversity and inclusion since its founding more than 20 years ago. Here, you can just be yourself, do your best work, and have a meaningful impact on people across the globe. We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of eBay—does this sound like you? If so, we’d love to talk to you! This role is critical to driving the performance of our Customer Service team through managing and leading Teammates. The role of a Team Lead is to lead a team of up to 30 employees in our Payments organization.
 Role Responsibilities:
 Self-sufficient in an environment with a high degree of ambiguity - effectively cope with change and adapt to an ever-changing workplace comfortably
 Provide honest, direct, complete and actionable feedback to others
 Be a strong leader that can be counted on to exceed goals and pushes others for results
 Be able to set clear objectives, measure work, monitor process, progress and results
 Deliver a track record of setting priorities - spending time on the most important tasks
 Effectively makes decisions based on analysis, feedback, and experience keeping the success of the team and the company in mind
 Builds a diverse workforce with a focused approach to recruiting, retaining and developing top talent
 Ability to make discretionary decisions based on research and investigative outcomes
 Role Competencies:
 Problem Solving: Aptitude to understand the customer issue through key questioning to get to the root of the issue quickly. Understanding of the data needed to quickly review and identify the issue. Drive for customer resolution and clarity
 Business Acumen: Understanding the basics of how an eCommerce business operates, and what is important to our customers
 Financial Acumen: Understands foundational financial concepts and the unique regulatory requirements imposed on organizations involved in the movement of money
 Negotiation and Influence: At times, the teammate will be required to advocate on behalf of eBay and/or the customer
 Adaptability: This teammate will need to be agile and strong, with flexible standards and an ability to remain balanced despite the conflicting demands of multiple situations. Teammates will be encouraged to help define and shape the customer experience we deliver as we grow our presence in intermediated payments
 Professional Communication: High degree of the professional presence in both written and spoken communication
 Financial & Risk Acumen: Ability to make discretionary decisions based on research and investigation.
 Job Requirements:
 4+ years’ experience developing a team of employees, preferably in a contact/call center environment
 2+ years’ experience in a customer service-oriented environment
 Must be able to deal with ambiguity - effectively cope with change and shift gears comfortably
 Must be able to provide current, direct, complete and actionable positive and constructive feedback to others
 Must be customer-focused
 Can be counted on to exceed goals successfully and pushes others for results
 Sets clear objectives and measures work, monitors process, progress, and results
 Must be able to set priorities - spends his/her time and time of others on the most important tasks
 Provides timely information the team needs to know to do their job and feel good about being a member of the team
 Preferred Qualifications:
 2 + years in Risk detection, fraud prevention or financial services is preferred
 BS/BA degree required or equivalent work experience
 We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about our Diversity & Inclusion click here: 

  • Ryan Williams will personally read your application.
  • If there is a mutual interest, we will reach out to tell you all about the hiring company and answer your questions so you can determine if this is a position you’d like to pursue.
  • To follow up on your status, please wait at least 48 business hours, and then email,
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