eBay Customer Experience - Payments TM

Company Description
 eBay is a global commerce leader that allows you to shape how the world buys, sells, and gives. You’ll be part of a work culture that’s been genuinely committed to diversity and inclusion since its founding more than 20 years ago. Here, you can just be yourself, do your best work, and have a meaningful impact on people across the globe. We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of eBay—does this sound like you? If so, we’d love to talk to you!
 About the team
 The payments team is part of the Risk & Payments global team and will join teammates in Austin, Salt Lake, Dublin and Germany in support payments customers. For information about eBay Managed Payments visit the link: https://www.ebayinc.com/company/managed-payments/ 
 We are excited to grow our team in Austin! Your journey with eBay will begin with a comprehensive training program on our products, technology and performance targets. After your initial training, you will be required to reach proficiency in your targets. Going forward you will participate in the ongoing training and upskilling, to set you up for a long-term career with eBay.
 Important Information: the start date for the role is 3rd of August 2020. We require your availability for 10 consecutive weeks of training.
 Providing phone support for eBay members with queries related to payments
 Supporting sellers through the eBay selling and payment lifecycle
 Researching eBay members accounts to determine the best and compliant course of action to remove barriers to trade and payouts
 Taking appropriate action for eBay to ensure a safe and compliant trading platform for our community 
 Making accurate decisions on a variety of risk, fraud and policy workflows
 Ability to make decisions on a variety of topics that our Sellers and Buyers face, and to do so quickly
 Strong sense of ownership of the Customer, and the exceptional experience we provide
 Establishing a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy.
 Empathy to customer concerns and display a sincere desire to serve with ownership through to resolution
 Doing what is right for our Customers, and a determination to follow through to ensure a positive experience on eBay
 Excel at learning through our training programs and self-learning to keep growing your skills & knowledge
 Taking responsibility for your development goals and evolving to be your best self at work
 Role Competencies:
 Problem Solving: Aptitude to understand the customer issue through key questioning to get to the root of the issue quickly. Understanding of the data needed to quickly review and identify the issue. Drive for customer resolution and clarity.
 Business Acumen: Understanding the basics of how an eCommerce business operates, and what is important to our customers.
 Financial Acumen: Understands foundational financial concepts and the unique regulatory requirements imposed on organizations involved in the movement of money.
 Negotiation and Influence: At times, the teammate will be required to advocate on behalf of eBay and/or the customer.
 Adaptability: This teammate will need to be agile and strong, with flexible standards and an ability to remain balanced despite the conflicting demands of multiple situations. Teammates will be encouraged to help define and shape the customer experience we deliver as we grow our presence in intermediated payments.
 Professional Communication: High degree of professional presence in both written and spoken communication.
 Financial & Risk Acumen: Ability to make discretionary decisions based on research and investigation.
 Job Requirements
 Available for shift work including early mornings, late evenings and weekend work (ask your recruiter about shift details)
 Previous financial service, payments experience would be considered an asset
 Experience working in risk and fraud operations is advantageous
 Experience providing phone support to customers is crucial
 Articulate providing information over the phone
 Drive to meet and exceed targets
 Ability and drive to learn and grow
 Passionate about customers and customer experience
 Great at connecting with people and building relationships
 A good listener with a friendly attitude
 Resiliency and ability to operate in a fast-paced environment
 Good knowledge of technology, systems and applications
 Our Benefits:
 Starting pay of $18.50/hr with differentials for swing and weekend shifts
 Benefits on Day 1 (Medical, Dental, Vision Insurance)
 16+ Days of Paid Time Off
 eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay
 Teammates receive quarterly performance bonuses and yearly performance raises
 And many more at ebaybenefits.com
 We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work.. To learn about our Diversity & Inclusion click here: https://www.ebayinc.com/our-company/diversity-inclusion/. 

  • Ryan Williams will personally read your application.
  • If there is a mutual interest, we will reach out to tell you all about the hiring company and answer your questions so you can determine if this is a position you’d like to pursue.
  • To follow up on your status, please wait at least 48 business hours, and then email, rwilliams8@ebay.com.
Apply to Job
Full Name*