Looking for a global commerce leader where you can shape how the world buys, sells, and gives? Where you’ll be supported in challenging convention, taking risks, and innovating? Where you’ll be part of a work culture that’s been genuinely committed to diversity and inclusion (D&I) since its founding more than 20 years ago? Where you can just be yourself, do your best work, and have a substantial impact for people across the globe? We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of eBay—does this sound like you? If so, we’d love to talk to you!
The Global Customer Trust team manages a range of programs aimed at ensuring that the millions of buyers and sellers engage and transact on eBay with confidence. eBay expects that sellers and buyers both deliver and receive customer experiences that meet or exceed retail standards. This includes setting the strategy, plans, and guidelines to develop outstanding post-transaction experiences for our customers worldwide.
We are seeking a policy specialist who will help craft and design the policy for delivering a world class Buyer Protection program passionate about delivering Trust and driving conversion.
This is a hands-on position where you will be involved in business analysis, policy and customer experience discussions. You will work closely with cross-functional partners to develop the best overall customer experience.
Responsibilities include collaborating with regions and product teams to define business requirements, deep-diving with analytics to measure business impact and finding opportunity gaps which need to be addressed and operationalizing with customer service and policy teams.
Optimize and improve buyer protection policy.
Conduct analytical deep dives to understand key drivers of performance and customer experience.
Provide hands-on leadership to craft, prioritize, and implement plans to improve customer outcomes and facilitate business performance.
Clearly detail and communicate policy to our partners in customer support.
Skills and Experience
Demonstrated experience working with and understanding sophisticated policy.
Experience in driving customer experience change in online or retail businesses.
Commit to results: biased toward action, a great collaborator and master simplifier. Constantly pushing toward transparency and delivery.
Validated influencing skills, with a track record of working well with others to achieve common goals.
Able to balance attention to detail with swift execution: we need to do things quickly, and we need to do them well.
Bachelor’s degree (graduate degree preferred) from a major educational institution is preferred.
We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about our Diversity & Inclusion click here: https://www.ebayinc.com/our-company/diversity-inclusion/.
Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.
Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/
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