eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world.
Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.
eBay is seeking a talented Portfolio Manager with a strong planning, program, and operational background who can provide support for Planning and Portfolio Management for Global Customer Experience (GCX).
The Portfolio Manager for the will need to have strong partnership with eBay strategic initiatives to ensure GCX has visibility and alignment to the strategic priorities. He/she will help to drive innovation and ensure greater focus on our most critical business priorities and overall portfolio. This includes sharing customer insights, annual planning, quarterly planning, resource management, project risk assessment, and partnership with regions and initiatives to create great customer experiences.
The successful candidate will have a strong leadership presence, relevant program and planning experience and be able to influence and work across both GCX and Marketplace organizations to effectively collate plans, surface priorities and bring transparency to the GCX Portfolio and operational plans.
Collaborate and build partnership with global and cross-functional leaders to ensure successful alignment within and beyond GCX
Develop portfolio management capability and actively lead a pipeline management process to facilitate the effective flow of new asks to the business
Engage with cross-functional leaders to objectively assess the organization’s ability to absorb and/or deliver on change
Align resources with business priorities, effectively solution, and facilitate trade-offs when constraints arise
Oversee programs/projects within the portfolio and manage portfolio health
Leverage customer insights to improve customer experience
Review business plan, facilitate estimation process, and assess customer impact during quarterly and annual planning process
Engage with business partner to explore solution options if customer experience concerns arise
Proactively manage stakeholder expectations and change management
Synthesize information from multiple sources and use it for effective decision-making in a matrix management organization.
Develop effective plans to meet both short and longer term goals
Continuously improve service and results for the business and operate with a cross functional and global lens
Demonstrated track record of performance and leading complex change for the business
8+ years professional related work experience and hands on project and operational experience desired
3+ years leadership experience in a large, cross functional organization
Demonstrated competency in developing efficient and effective solutions to diverse and complex business problems
Ability to provide thought leadership and lead in a large, complex and diverse global organization
Ability to make decision in ambiguous or difficult situations, including when under pressure
Skilled in focusing on desired results, determining what is important and urgent, and manage effectively to meet deadlines and achieve desired results
Excellent organizational change management skills with a strong attention to detail
Experience with senior leadership and ability to deliver executive level summary updates, reports and presentations
Strong customer service orientation; strong interpersonal and communication skills
Location & Travel:
Position is based in Salt Lake City or Remote in the US
Travel requirements will vary with assignments
Education: Bachelor’s Degree or equivalent, MBA a plus
Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.
We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about our Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/
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