Learning & DevelopmentAuthentication talent and the continual evolution of expertise is at the heart of our program
Coordinate all L&D across all (in-house) categories globally
Build out training guides and other learning materials via Talent portal
Set up authentication ranking structure (Tiers)
Review all material and makes sure there is consistency globally (continual)
Roll out training plans and talent reviews (continual)
Create authenticator score card and set up KPIs
Provide monthly management talent reviews
Manager training
With so many new and junior colleagues in roles that require them to manage and lead teams it is essential that we give them the tools to be successful
Build out “manager training program” in partnership with People Team
Build out “ways of working” in partnership with People Team
Build out “career pathing” in partnership with People Team
Culture
As we learn our way into the world of authentication operations it is essential that we understand and respect the culture we are building and how it maps to ebay corp
Understand the pulse of the team, the unique culture and category differences
Create Authentication Engagement Survey so that we can better understand how the team is doing and allow us to drive the right type of change and development - in partnership with People Team
Build and develop this culture
Understand what eBay corp needs and how to communicate clearly
Be the liaison between eBay corp and the authentication teams to make sure that messages are being delivered in the right way and are reaching all team mates
Make sure all messaging is relevant and cuts through e.g. any policy changes or security changes
Closely connect with Ops Mgrs in each region to roll out culture initiatives, events etc
Work with each region to ensure we maximize employee retention
Talent identification and onboarding support
We are only as good as the team we build, therefore it is essential that we keep both a healthy funnel and we make sure new starters are set up for success
Write Job descriptions for new positions
Network new roles and identify talent internally and externally
Work with each region to review their talent gaps/needs
Partner with eBay Recruitment team to bring in identified talent
Nurture talent across all categories in all regions
Build out Auth Ops onboarding plan - in partnership with People Team
Ensure the onboarding plan is cascaded down and implemented across all regions
APPLY TODAY!
• Ryan Williams will personally read your application.
• If there is a mutual interest, we will reach out to tell you all about the hiring company and answer your questions so you can determine if this is a position you’d like to pursue.
• To follow up on your status, please wait at least 48 business hours, and then email, rwilliams8@ebay.com.