Policy Manager, Seller Protection

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.
 The eBay Seller Protections & Policies team is responsible for curating experiences that build sellers’ trust in our platform, buyers, and ecosystem. Using an intricate knowledge of the eBay platform we work cross functionally to minimize the impact of events outside sellers’ control ranging from global disasters to localized bugs in our system. We also enforce specific seller policies aimed to prevent sellers from abusing the trust our buyers put in us. We maintain and improve our sellers’ experiences by managing these areas and help push eBay to the next level.
 Key responsibilities include:
 Ability to transform data into insight & recommended actions for driving change in business results
 Provide global business thought leadership
 Engage with global analytics teams to quantify and prioritize impacts to seller experience
 Protect sellers from events/issues outside of their control
 Ability to navigate through complex systems/processes to improve outcomes for sellers
 Engage with Sellers to extract feedback and incorporate into policies and processes
 Define policy while understanding impacts of enforcement
 Job requirements
 The role is focused on driving change & better decisions, through rigorous truth seeking & actionable synthesis. Successful candidates will offer a strategic perspective, sound business judgment, strong analytical capabilities, and a collaborative working style – all that with a roll-up-the-sleeves, action-oriented mindset – to have impact in our fast-paced never-boring environment. They will possess strong intellectual curiosity, and a passion for achieving practical business impact. Skills in quantitative analysis, problem definition, synthesis & recommendation development will be critical. Successful candidates will have exceptional social skills, initiative, and integrity.
 Around 3-5 years of experience in policy management, or related field
 Exceptional business judgment and quantitative analytic ability
 Strong communication skills and experience distilling and presenting complex quantitative financial analysis into action-oriented recommendations.
 Intellectual curiosity, passion for problem-solving, and comfort with ambiguity.
 Ability to thrive in a cross-functional environment while juggling multiple responsibilities.
 Excellent written, verbal and interpersonal communication skills with the ability to communicate and deal with all levels in the organization in a clear, timely and effective manner
 Familiarity with SQL, a definite plus
 Strong promoter of diversity and inclusion as a natural way of conducting business
 Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.
 Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/ #LI-KA1 #LI-140535551_KA1 

  • Ryan Williams will personally read your application.
  • If there is a mutual interest, we will reach out to tell you all about the hiring company and answer your questions so you can determine if this is a position you’d like to pursue.
  • To follow up on your status, please wait at least 48 business hours, and then email, rwilliams8@ebay.com.
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