*Please have leadership endorsement before applying. This role is located in Salt Lake City, UT and Austin, TX*
Want to be a part of something new and exciting while building the future of eBay? Back Office Payments is an ambitious, diverse, and driven team! We are responsible for and dedicated to reviewing members and transactions which have either a potential regulatory or financial risk to eBay. You will review accounts and identify potentially risky and fraudulent activity. By making accurate decisions and determining appropriate action for eBay, we ensure a safe and compliant marketplace for our community!
Demonstrating success in this role is ensuring the customer is central in our decision-making process while balancing our investigative skills and following the appropriate resolution path. We encourage a strong sense of ownership of our customers and the experiences we provide. We are passionate about doing what is right and are determined to follow through to ensure a positive experience for all members on eBay.
Problem Solving: Effectively and efficiently identify problems and issues by performing meaningful research using the appropriate tools to quickly find the root cause. Simplifies the data needed to quickly review and identify the issue.
Risk/Fraud Analysis: Continually monitors and identifies trends through extensive research on accounts, transactions and customer profiles. Analyzes information to look for commonalities and trending relationships among fraud cases. Conduct outbound calls with buyers and sellers to verify validity of transaction activity and minimize any monetary loss.
Business Acumen: Understands how an e-commerce business operates, and what is important to our customers.
Financial Acumen: Understand basic financial concepts and the unique regulatory requirements imposed on organizations involved in the movement of money.
Advocacy and Influence: At times, you will be required to advocate on behalf of eBay and/or our customers.
Flexible and adaptable: You are agile and strong, with flexible standards and an ability to remain balanced, despite the conflicting demands of multiple situations. You want the opportunity to help us define and shape the risk and fraud workflows we deliver as we grow our presence in Intermediated Payments.
Professionalism: You demonstrate an outstanding degree of professional presence in both written and spoken communication, and interpersonal skills.
Previous financial, payments, risk, and/or fraud experience would be considered an asset, but not required.
Ability to prioritize and operate in a fast-paced environment.
Willingness to develop best in class practices to support and protect customers as we build a developing part of our business.
Excellent judgement to evaluates a member’s account and situation to provide accurate information to their specific problem or concern.
Maintain a high level of detail, accuracy, and integrity in your work.
Ability to learn transaction specific workflows such as: identity verification, transaction risk reviews, financial instrument declines, prohibited and counterfeit item reviews, ATO, collusion, stolen financials, fraudulent claims, and post-transaction risk reviews.Job Req will be closing November 8 at 11:59pm PT
• Ryan Williams will personally read your application.
• If there is a mutual interest, we will reach out to tell you all about the hiring company and answer your questions so you can determine if this is a position you’d like to pursue.
• To follow up on your status, please wait at least 48 business hours, and then email, firstname.lastname@example.org.