Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.
The Business System Analyst is responsible for gathering and understanding the business requirements, defining automation opportunities and creating and maintaining rules within a backend rules engine. These rules are used for eBay policy enforcement, process enforcement, and process automation.
The Business System Analyst proactively works with Policy Managers, Process Managers, and other business collaborators to understand changing needs, policies, and procedures.
The Business System Analyst also works with the business to understand problem statements. Strategize on root cause and provide detailed technical recommendations.
The Business System Analyst ensures all changes from the business are coordinated with Customer Service Technology team and are reflected and applied accurately in the written rules.
Requirements elicitation with collaborators – policy managers, business leaders and turn them into a technical solution.
Analysis of business rules artifacts (requirements documents, process maps).
Creation and modification, organization, and optimization of business rules.
Monitoring, analysis, and interpretation of data.
Documentation of requirements and reports.
Create user stories to guide development of new automation capabilities
Attend or manage workshops and update meetings
Understanding of product and all dependencies and usage.
Sets requirements of high quality rules with upfront risk assessment and mitigation strategies, in partnership with Business and product stakeholders.
Skills & Experience:
Analytical Thinking—ability to analyze information, pull data, compare and contrast trending data to draw conclusions and build action plans.
Critical Thinking—using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Organizational and Project Management—The ability to use technology and project management skills to pull requirements from a project document and successfully complete in a timely manner.
Results Orientation—focuses self and others on achieving desired outcomes in a responsive and timely manner.
Strong attention to detail and accuracy.
SQL or equivalent experience writing and running database queries.
Leadership—Self-driven/self-motivated, willing to lead, take charge, offer opinions and direction. Escalates appropriately in a timely manner.
Communication—ability to interact with all levels of the organization. Listens openly, understands root causes and clearly conveys messages and information.
Ability to manage multiple projects and tasks simultaneously
Teamwork—Works effectively with others to accomplish objectives and goals. Proven success in contributing to a team-oriented environment.
Preferred but not required - Subject matter expertise in various policies and processes across eBay marketplace.
Bachelor’s degree or equivalent experience
Skills in writing macros or developing automation for business processes are strongly preferred.
Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.
Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/
eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at firstname.lastname@example.org. We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.
For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement
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