DoD SkillBridge Internship - Director of Customer Support

San Antonio, TX or Remote, Full time

Want to work for a company that will invest in you & open the door to working in the Artificial Intelligence world??? Forward Edge AI is looking for you! DoD SkillBridge Internship - Director of Customer Support Host Company: Forward Edge AI SkillBridge Provider: Vets2PM Location: San Antonio, TX with option for Possible Remote (within United States) Requirement: Must be active-duty U.S. Military Service Member who qualifies for participation in the DoD SkillBridge Program. To Apply: Go to www.vets2pm.com/skillbridge and apply for interest in our program. Return to this posting and click 'Apply.' Position Summary: Support customers as they transition from sales to prospects to active users of Gabriel Crypto. You will be focused on customer loyalty, brand awareness, and building close long-term client relationships. Essential Duties and Responsibilities: — Represent the customers in product development meetings — Establish clear customer retention goals and process milestones for the client and employees to work toward — Assist customers as needed with setting up and navigating programs or software associated with a product or service — Promote the value of the product and upsell services and products with brand image and promoting value through customer experience — Assist in creating training courses and educational materials for other members of the department — Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company — Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value — Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs — Optimize existing processes within the company and actively enhance all Customer Success initiatives — Experience in preparing survey's, managing reviews, A/B testing, and other success evaluation a plus. — Experience with applications such as Intercom, JIRA, ZenDesk, and other ticketing systems is a plus. About the company: We are on a quest to create AI for the benefit of humanity. Our products, research, and services are focused on social justice, national security, and public safety. In this role, you will work cross-functionally in developing Forward Edge-AI, Inc. products and services. You also will conduct research and develop creative solutions/architectures to solve complex problems. Everything that we do, has never been done before. What you will learn: — The Director of Customer Support will learn the inner workings of all product lines and services offered by Forward Edge AI until they are a full producing member of the customer support team. — The Director of Customer Support will learn our customer base and the core skill sets supported by the office. This includes attending meetings & qualifying requirements with account managers and networking & immersing themselves in the industry. If you have experience in following skills, this is the perfect SkillBridge Opportunity for you: — You enjoy seeing other people succeed — You are versatile — You are respectful — You are socially adept — You have situational awareness — You are articulate — You have great communication skills — You are a critical thinker — You are a problem solver — You have emotional intelligence — You understand process improvement — You have strong initiative and drive — You are a self-motivator 
 


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 • Cathy Miclat will personally read your application.
 • If there is a mutual interest, we will reach out to tell you all about the hiring company and answer your questions so you can determine if this is a position you’d like to pursue.
 • To follow up on your status, please wait at least 48 business hours, and then email, Cathy@vets2pm.com.
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