DoD SkillBridge Internship - Help Desk Intern Host Company: The Legacy Companies DoD SkillBridge Provider: Vets2PM Location: Remote or Erie, PA; Paris, KY; Weston, Florida; or Avondale, PA Requirement: Must be active-duty U.S. Military Service Member who qualifies for participation in the DoD SkillBridge Program. To Apply: Go to www.vets2pm.com/skillbridge and apply for interest in our program. Return to this posting and click 'Apply.' Overview: Assist the current Help Desk staff with IT support calls, tickets, walk-ups, and PC builds. What you will learn: Leadership, team building, proper customer support, Windows OS, 365 Office application, 365 Administration, new hire and termination coordination, remote desktop management, cyber security support, business application software support, and all other aspects of IT within a distribution company. Requirements: Must have an understanding or Windows systems and Office programs. Good communications skills,writing skills, and a want to learn in a fast-paced environment. Example of Direct Hire Qualifications: Help Desk Job Summary We are seeking a detail-oriented, thorough, and organized help desk employee to join our growing team. In this position, you will be responsible for providing technical assistance and support to clients with computer systems, hardware, or software issues. You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Help Desk Duties and Responsibilities Monitor and respond quickly and effectively to requests received through the IT helpdesk Respond to customer queries by phone and email Create step-by-step training material with screenshots for clients Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware Document internal procedures Maintain daily performance of computer systems Ask educated questions and listen to customers to determine root cause of issues Work through the problem-solving process with customers, empowering them to do the same in the future Run diagnostic problems to resolve problems Clean up computers Train incoming staff Report significant and recurring issues to the tier-2 support team Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting Help Desk Requirements and Qualifications Ability to diagnose and resolve basic computer/technical issues Excellent communication skills Keen attention to detail, memory of patterns, and interest in problem-solving
• Cathy Miclat will personally read your application.
• If there is a mutual interest, we will reach out to tell you all about the hiring company and answer your questions so you can determine if this is a position you’d like to pursue.
• To follow up on your status, please wait at least 48 business hours, and then email, Cathy@vets2pm.com.