Company Overview
Are you looking to supercharge your career? Are you ready to bring your skills and professionalism to the next level? If so, then continue reading.
Kalutasan is an IT support company that is committed to providing outstanding Level 1 and Level 2 help desk support staff to Managed Service Providers (MSPs) in the United States.
This is not your typical contractor position. Most contractor positions are repetitive, don’t fully integrate you into their environment, and fail to help you advance your skills and professional development. This is because neither the MSP nor the contractor are set up for success.
Kalutasan is different. Kalutasan is owned and operated by highly successful former MSP owners. While they owned and operated their MSP, they successfully worked with many contractors from the Philippines. Not only were they able to provide incredible value to their clients, but they helped their contracted employees advance in their careers. Kalutasan understands that you are an extremely valuable asset, and care must be taken to invest in your professional development. Kalutasan will provide you with training materials and video-based study aids. Kalutasan will also reimburse you for exams you pass as you achieve technical certifications (ex. Comptia A+, Comptia Network +, Microsoft, AWS, Azure, Cybersecurity certs).
In addition, Kalutasan doesn’t work with all MSPs. Prior to engaging in a contractor support position, they review the management structure, processes, and systems at the MSP, to be sure they are ready to work with contracted employees. Only then, will Kalutasan provide them with qualified candidates.
At Kalutasan, we offer great pay, merit increases, and bonuses when you pass tests and achieve certifications, and have fun while doing it. Benefits include paid vacation and 13th month. Come experience the Kalutasan difference and supercharge your career!
Duties and Responsibilities
Work as a member of a help desk team at an MSP in the United States. You will work with their clients to fulfill helpdesk needs. Most client networking environments for which you will be answering support requests include a combination of the following:
• Windows desktops operating systems (Windows 7, 8, 10, 11)
• Windows Server operating systems (2012, 2016, 2019, 2022)
• Wireless access devices
• File and print services
• Fiber and cable internet connectivity
• Firewall and VPN connectivity
• MS365 hosted email, SharePoint, Teams, and OneDrive environments
• Line-of-business applications
• RDP and other remote access solutions
• Microsoft Office applications
• VoIP solutions
• Active Directory (AD) and Group Policy Objects (GPOs)
• Multi-factor, spam filtering, anti-virus, and other cybersecurity controls
Your daily responsibilities will include the following:
• Ticket generation from client requests via phone, email, and portal
• Use of PSA/ticketing system to track ticket statuses and priorities
• Time entry and detailed case notes as you work toward ticket resolution
• Updates to client documentation system
• Collaboration with help desk and other teams to identify and resolve chronic issues
• Timely and accurate resolution of support desk tickets
Desired Skills and Qualifications
• Excellent command of the English language – both spoken and written
• Phone skills
• Professionalism
• Positive attitude
• Experience managing MS365 environments (email, SharePoint, OneDrive, MS Teams)
• Firewall experience
• Active Directory management
• Basic networking troubleshooting skills (TCP/IP, DNS, Routing, Switching, Cabling)
• Experience managing and troubleshooting mobile devices
• Wireless access configuration and troubleshooting
• Experience with 2-factor authentication (Microsoft/Google Authenticator, DUO)
• Windows desktop support
• Backup solutions (Datto)
Nice to Have
• MSP experience
• Certifications
• A+, Network +
• PSA and RMM experience (Connectwise, Kaseya, N-able, SolarWinds)
• Active Directory and Windows Server experience
• QuickBooks support
