Senior Client Services Support

London, Full time

Senior Client Services Support

Location: London

Salary: £55,000 - £75,000

Skills: Client Services, Team Lead, PMS, Risk, OMS, EMS, Trading Systems, Electronic Trading, Python, SQL, VBA, Excel, FIX, JSON

Artemis Talent have partnered with a leading provider of financial services front-office software whose platform is supplied directly into the buy-side space with a focus on Asset Managers and Hedge Funds. They have a client list to boast of and are rapidly growing their client list all the time hence why they are looking to add an experienced Client Services team lead with a background of ideally PMS/Risk platforms.

This is an opportunity not to miss for an experienced Client Services professional to gain added knowledge of a new product and help drive the delivery from a client support perspective. My client offers a fantastic and rewarding career path including yearly pay rises.

Your role will be:

  • Providing point-of-contact client support to both buy-side and sell-side accounts
  • Capturing and handling client inquiries received via phone and email
  • Investigation of client issues related to the use of the PMS & Risk products and business services
  • Technical troubleshooting related to client connectivity, data quality and order entry and execution
  • Performing Tier 1 Incident Management – analysis, escalation and resolution
  • Monitoring production environments to assist with identification of service and system issues
  • Executing Service Requests related to custom client configurations and workflows
  • Assisting with new software release testing and deployment
  • Working directly with Software Developers, QA, Product Managers and others on client issues

Who we are looking for:

  • 3+ years of relevant work experience
  • Understanding of the financial markets, trading, and trading technology
  • Strong technical support skills, client support skills, and proven client facing experience
  • Analytical thinking and problem solving abilities
  • Ability to manage multiple incidents across multiple clients at any given time and produce results to tight deadlines
  • Must have technical aptitude and desire to learn new technologies
  • Self-directed and self-motivated people in search of career development opportunities

This is a fantastic opportunity for the right candidate to join an already establish supplier of trading systems and help drive the business and grow the potential of the product, this will enable you to grow with the company and gain a firm foothold with them and their clients.

Please reach out to Felix @ Artemis Talent

Client Services, Team Lead, PMS, Risk, OMS, EMS, Trading Systems, Electronic Trading, Python, SQL, VBA, Excel, FIX, JSON

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