Customer Success Specialist

Vancouver, BC|Toronto, Ontario, Full time

Property Vista (PV) is one of the most dynamic and fast-growing Property Management SaaS-solution tech companies in North America. We are the #1 Resident Portal Solution in Canada and striving to become the #1 Property Enterprise Management Software platform globally.

We are a unique company – not a bank, or an insurance company, or a “fancy-pants strategic agency”. We’re a software-as-a-service company on a mission to transform how our clients build tenant relationships to increase business value. Here at Property Vista, we tackle everything from payment solutions to a full 360-degrees Property Management focused CRM solution.

It’s time to think differently. It’s time to think beyond the door. Develop your career, get acknowledged for your efforts and work with dedicated people who love what they do in one of Canada’s top growing tech companies!


This is an excellent opportunity to grow and expand your skills within a leadership role within a successful tech company that is in high-growth mode.

As the Customer Success Specialist you will fill a dynamic and essential client-facing role, interacting collaboratively with clients, project managers and software developers to deliver outstanding results.

Dedicated to our client success and satisfaction, and as a valuable member of the customer-facing team and the position you’ll serve as the main point of contact with our valued customers, applying your highly-effective management and people skills coupled with robust analytical capabilities.

As the right candidate for this role, you bring a passion for helping people and a love for tech.  You have a thoughtful, collaborative, down-to-earth approach and a talent for problem-solving.

Duties & Responsibilities include, but are not limited to:

  • On-boarding new customers
  • Lead the configuration of our technology platform with new customers
  • Train end users
  • Respond to customer support tickets
  • Be the voice of the customer with the internal team
  • Facilitate adoption of new features or additional services
  • Become a Property Vista technology platform expert
  • Manage projects
  • Ongoing customer engagement
  • Realize key performance indicators and milestones
  • Present business reviews to clients


  • 2+ years experience in a customer-facing role 
  • Solid understanding of basic bookkeeping and accounting is an asset
  • Excellent verbal & written communication skills
  • Strong organizational skills 
  • Proficient with technology
  • Experience at a SaaS,technology company or property management company an asset

Please apply asap as we are interviewing immediately.

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How many years' experience do you have in customer support?*
Do you have experience in or related to the property management industry?*
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Do you have experience using Salesforce?*
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Do you have experience using JIRA for ticketing?*
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Do you have any experience in accounting/bookkeeping (account reconciliations, postings, etc)?*
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Please feel free to highlight your interest or any experience you feel is noteworthy in regard to this position.