Integration and Technical Documentation Specialist

Burnaby, BC, Full time

Loop Energy is helping build a zero-emissions world – and we need your help!

We are a Canadian based industry-leading developer, manufacturer and supplier of hydrogen fuel cell systems - our products are reshaping the industry with an unmatched combination of fuel efficiency and power density.

We have recently raised 100 million dollars, are now publicly traded, and excited about our future.

The Position:

The Integration and Technical Documentation Specialist will act as a technical customer interface and support vehicle integration, training and after-sales. They will also create and revise Loop’s internal and end user documents such as operator manuals, work instructions, technical safety bulletins and internal work processes.

Each day will be different, yet key responsibilities and expectations include:

  • Support the integration of Loop’s fuel cell product line to customer applications

  • Lead customer training of fuel cell system-specific work instructions and technical procedures

  • Lead technical training of Loop Field Service representatives

  • Responsible for developing standardized comprehensive documentation that meets organizational standards

  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

  • Write user-friendly content that meets the needs of the target audience and sets our users up for success

  • Develop and maintain detailed databases of appropriate reference materials relating to the integration, maintenance and after-sales support of Loop’s product range

  • Evaluate current content and look for areas of improvement

  • Validate new work instructions & procedures with hands-on evaluation and in-field trials using Loop’s Customer Service team

What we are looking for:

  • Working knowledge of the specification, selection & integration of various EV-specific electrical devices, including high voltage batteries, DC/DC converters, HV contactor operation and HV electrical wiring practices

  • Demonstrated experience as an effective technical writer of manuals, work instructions and procedures

  • Proven ability to quickly learn and understand complex topics in a fast-paced environment

  • Previous experience writing documentation and procedural materials for multiple audiences

  • Superior written and verbal English communication skills, with a keen eye for detail

  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

  • Post-secondary diploma in technical field

  • Degree in Engineering an asset but not required

Why you should join Loop Energy?

  • Rare opportunity to join a company making a difference

  • A chance to work within a Canadian company in high growth and a bright future

  • Competitive salary and comprehensive company paid health and dental benefits

  • Flexible Lifestyle and Health Spending Accounts

  • Employee and Family Assistance Program (EFAP)

  • Opportunities for career advancement

Loop Energy is an equal opportunity employer.

Please apply asap as we are interviewing immediately!  No cover letter required.

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