Description

Mailgun is looking for an energetic, tech-savvy, and creative individual to join our exceptional sales and marketing team. As a Sales Development Representative, you'll be instrumental in outbounding to potential customers while developing leads and serving as the customer's first impression of Mailgun. You'll also have opportunities to assist our Marketing, Customer Experience, and Sales teams as needed and gain additional experience in the field of your choice. Mailgun has a fast-growing customer base which ranges from startups to enterprise corporations in a multitude of verticals.

Responsibilities

• Collaborate with Sales team members to effectively schedule demos with a high rate of conversion
• Become an expert in the SaaS and be able to answer initial questions from sales prospects
• Learn, define, and share best practices in the performance management process with customers
• Be the voice of customers, advocate for their needs, and collaborate with Engineering to inform the product roadmap
• Develop a trusting relationship with customers. Respond to and resolve inbound support issues post-implementation
• Identify and make recommendations for ways to improve our processes, tools, and materials to enhance the customer experience
• Assist Marketing with testing, execution, and reporting on lead quality
• Work closely with a dynamic group of companies in our investment portfolio

Requirements

• Highly collaborative, proactive, and curious self-starter who's always interested in learning
• Strong written communication skills
• Extremely, extremely organized
• Works well on a small team and across departments in a fast-paced startup environment
• Ability to manage multiple priorities and tasks simultaneously
• Bachelor's degree strongly preferred
• Preferred - Experience with Hubspot, Salesforce, or other CRM and/or Google Apps

Benefits

• KEEPING YOU HEALTHY: Mailgun offers 100% employer paid comprehensive medical, dental, and vision plans (US). We offer a variety of supplemental plans to meet your individual needs and provide access to telehealth for all participants.
• KEEPING YOU BALANCED: Mailgun provides free virtual counseling resources through our Employee Assistance Programs. Your mental health is as important as your physical health.
• FINANCIAL SECURITY: We offer an employer match for 401k participants to help you plan for the future (US).
• TAKE A BREAK: We believe performance at work requires balance at home. This is why we provide 5+ weeks of time-off to all employees.
• FAMILY PLANNING: We know that families can be built in a variety of ways and this is why Mailgun offers paid parental leave and family planning support.
• WORK WHERE YOU ARE: It’s not where you work that matters. This is why we provide flexible remote work offerings for most of our roles

Mailgun embraces diversity and equal opportunity in all aspects of our business. We are committed to building a company that empowers individuals from diverse backgrounds and values diversity of thought as a beacon for performance. The more inclusive we are, the better our work will be.