ORM Support Role

Bengaluru, Full time

CoinSwitch is the fastest growing Fintech company in India with a user base of 12M+, in just 16 months and growing every second. Currently, we make buying and selling crypto as simple as online shopping - but at CoinSwitch we are not only building a unique product, we are defining an industry.  Every day we work on industry-first problems with the resolve to bring out the best and most simple solutions for our users. The majority of these users are investing for the first time in their lives - not just in crypto but in any asset class. Their trust is what humbles us and drives us to do better. As we go on, we would not only double down on making crypto accessible for everyone, but we’ll also grow with our users and be a one-stop shop for all their investment needs. So if you are someone who thrives on problem-solving, takes ownership, bleeds for your users, and is excited about the mission of ‘Making money equal for all; we are waiting for you! .

What You Will Do:

  • Manage brand's reputation on Social Media by monitoring and addressing queries and complaints
  • Build positive sentiment about the brand through review, ratings on relevant platforms
  • Actively engaging and monitoring user-centric comments and direct messages across brand social media handles
  • Responding to DMs, engaging in the comment section, building relationships, and whipping up a witty caption whenever the opportunity strikes
  • Responsible to connect, converse, engage, and enhance brands online reputation
  • Ensuring all complaints are tracked on social media from the platform
  • Coordinate with various teams at the brand for escalation and resolution
    What You Should Have:

  • Hands-on experience of working with social listening tools like Meltwater, Locobuzz, etc.
  • Amazing communication skills, usage of right vocabulary and tone when required
  • 1-2 years experience as an ORM

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