Community Manager

Bengaluru, Full time

CoinSwitch is the fastest growing Fintech company in India with a user base of 13M+, in just 16 months and growing every second. Currently, we make buying and selling crypto as simple as online shopping - but at CoinSwitch we are not only building a unique product, we are defining an industry.  Every day we work on industry-first problems with the resolve to bring out the best and most simple solutions for our users. The majority of these users are investing for the first time in their lives - not just in crypto but in any asset class. Their trust is what humbles us and drives us to do better. As we go on, we would not only double down on making crypto accessible for everyone, but we’ll also grow with our users and be a one-stop shop for all their investment needs. So if you are someone who thrives on problem-solving, takes ownership, bleeds for your users, and is excited about the mission of ‘Making money equal for all; we are waiting for you! 

 

About the Role

As a Community Manager, you will handle acquisition for CoinSwitch on digital marketing channels, unlock new channels for growth and optimise channels for better CAC. You will be responsible for managing  and handling communications in both directions. You will be involved in various activities such as communications, PR, social media, events, and content creation.

What You Will Do:

  • Provide engaging text, image and video content for social media accounts
  • Build strategy for developing the community
  •  Finding new users and answering their questions
  • Respond to comments and customer queries in a timely manner
  • Monitor and report on feedback and online review
  • Organize and participate in events to build community and boost brand awareness
  • Coordinate with Marketing, PR and Communications teams to ensure brand consistency

 

What You Should Have:

  • Proven work experience as a community manager for 4+ years
  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
  • Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
  • Excellent verbal communication skills
  • Excellent writing skills
  • Hands on experience with social media management for brands
  • Ability to interpret website traffic and online customer engagement metrics
  • Knowledge of online marketing and marketing channels
  • Attention to detail and ability to multitask

Disclaimer: We are an equal opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

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