Assistant Manager

Bengaluru, Full time

Who We are and our Vision

CoinSwitch is the fastest growing Fin-tech company in India with a user base of 13+ Million, in just 16 months and growing every second. Currently we make buying and selling crypto as simple as online shopping - but at CoinSwitch we are not only building a unique product, we are defining an industry.  Everyday we work on industry first problems with the resolve to bring out the best and most simple solutions for our users. Majority of these users are investing for the first time in their lives - not just in crypto but in any asset class. Their trust is what humbles us and drives us to do better. As we go on, we would not only double down on making crypto accessible for everyone, but we’ll also grow with our users and be a one stop shop for all their investment needs. So if you are someone who thrives on problem solving, takes ownership, bleeds for your users and is excited about the mission of ‘Making money equal for all’ ; we are waiting for you! 

 
What You Will Do

  • Managing the customer support department’s day-to-day functions.
  • Responding to escalated customer support issues.
  • Implementing customer support processes to enhance customer satisfaction.
  • Formulating and revising customer support policies and promoting their implementation.
  • Informing the team of all new information related to products, procedures, and trends.
  • Assessing support statistics and preparing detailed reports on the findings.
  • Interviewing and hiring new employees.
  • Overseeing and evaluating the team's ongoing training efforts.
  • Delivering performance evaluations and following the disciplinary process according to company policy.
  • Managing the budget of the customer support department.
What you Should Have

  • 4+ years experience in customer support, including hiring and managing a team
  • Strong verbal and written communication skills with strong customer empathy
  • Strong troubleshooting, analytical and reporting skills
  • Excellent attention to detail and organizational skills
  • Strong team player with positive attitude and multi tasking skills
  • Patience and resilience when handling tough queries
Disclaimer: We are an equal opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
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