Software Application Engineer (500/104-105)

Pensando HQ, Full time

Overview

Pensando Systems is looking for an experienced Software Application Engineer to help its customers integrate and deploy Pensando products and solutions. This individual will act as the main technical focal point for coordination between the customer’s System and Software development team and Pensando engineering team, guiding the customers through Pensando product deployment and unique capabilities, assisting the customer through the development phase towards successful release to production of their final product/system. Software Application Engineer will also act as a focal point for technical customer escalations dealing with Pensando software.


The preferred candidate should have proven experience in one or more of the following technical areas:

  • Experience with integration of enterprise software

  • Understand of cloud-scale application architecture

  • Hands-on experience with virtual and container environments: VMWare ESXi, KVM, Docker, Kubernetes  

  • Expertise in REST API, Swagger, GO, Python, Web development, ansible/chef/puppet

  • Deep understanding of network protocols

  • Project management capabilities

Responsibilities

  • Be the technical focal point for assigned customers covering Software aspects of Pensando products

  • Act as the technical expert to address customer requirements and solve technical challenges

  • Be the main point of contact for all Software inquiries 

  • Lead complex escalations with customers, build and lead engineering task forces, build debug strategies and lead them to execution while ensuring timely and coherent communication with the customer

  • Create application notes and capture customer requirements

  • Facilitate software integration of Pensando products into customer environments/infrastructure

  • The job may require up to 50% of SW development.

  • Available for travel up to 20% of the time

Qualifications

  • Bachelor’s or higher degree in Computer Science, Computer Engineering or similar field from an accredited university or college.

  • 10+ years of experience in SW development, Application SW Engineering roles, at least 5 years of which are in a customer-facing role supporting Tier 1 Enterprise, Cloud customers, Server, Storage or Networking OEM customers.

  • Excellent communication skills

  • Self-motivated. Dedicated.

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