Director of Operations

Philadelphia , Full time

Responsibilities of the Director of Operations:

·       Work in collaboration with leadership to set operational activities and strategic goals

·       Ensure smooth daily progress by planning and monitoring operations

·       Manage the P&L of the business to ensure we meet quarterly and annual financial objectives.

·       Plan and monitor the day-to-day running of the business to ensure smooth progress

·       Collaborate with the management team to define and document procedures and implement process changes that ensure organizational efficiency, profitability, and growth

·       Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements

·       Manage procurement processes and coordinate material and resources allocation

·       Revise and/or formulate policies and promote their implementation

·       Oversee managers in the account management, project management, design, development, and marketing departments and oversee their day-to-day responsibilities

·       Collaboration with sales to review sales pipeline

·       Forecast resource capacity and revenue

·       Lead and motivate employees through inspirational, positive leadership with an outcome-oriented approach

·       Act as primary point of contact for day-to-day escalations/issues

·       Budget and schedule client accounts to ensure they remain on budget and schedule

·       Ensure accurate time tracking and proper utilization of resources

·       Attract & recruit top talent

·       Conduct training for new hires throughout the agency

·       Build and maintain reporting for the leadership team on the progress of business & financial objectives

·       Promote profitability by reviewing financial information and adjusting operation budgets

·       Evaluate performance (gathering, analyzing and interpreting data and metrics)

·       Ensure legality and conformity to established regulations



·       8 years of project management and/or operations experience (at a full service or digital agency)

·       Curious & passionate about ecommerce

·       Integrated agency workflows and operations robust understanding

·       Ability to simplify complex issues & recommend solutions & policy changes

·       Experience building & optimizing operations across a high impact business

·       Proven success with recruitment & growth of a rock star team

·       Superior organizational, planning, & process management abilities with the ability to lead & manage change

·       Training in project management programs, tools, & methodologies

·       Project Management Professional (PMP) certification

·       Impeccable oral, written & interpersonal communication skills

·       Attention to detail, well organized & management of tasks to completion

·       Critical thinker, with problem-solving & analytical skills

·       Work cooperatively with all levels of employees & executive management

·       Ability to take a hands-on approach when necessary, get things done attitude, while also having the ability to see the big picture

·       Strategic, analytical & conceptual thinker

·       Continuous improvement and innovative strategists  

·       Working knowledge of data analysis & performance/operation metrics


Ideally experiences with some of the following:

·       PMP Certification

·       Shopify Plus/Magento/Workarea

·       Previous operations

·       Financial forecasting & budgeting

·       eCommerce

Salary is commensurate with experience.



-       70% contribution to employee premiums on healthcare benefits

-       Yearly bonus (based on achieved KPI’s)

-       Work from home days (company wide)

-       Paid time off

-       Company holidays

-       Snacks & coffee

Located in heart of Old City – one of the most walkable areas in Philadelphia


In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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