Software Implementation Consultant (Scheduling Success Coach)

New York, Full time

Seeking a Software Implementation Consultant (Scheduling Success Coach) for our client who is the fastest growing cloud software company, changing the U.S. healthcare system. The technology utilizes the work-force, by providing a breakthrough platform to navigate metric and outcome based staffing models.

This position will be the first contact, carrying the responsibility of implementing this disruptive technology at client hospitals and medical organizations. Managing the communications with physicians & healthcare executives. Understanding needs of clients and demonstrating solutions will be key aspects of everyday duties.

Responsibilities:

  • Coach, train, & troubleshoot according to customer needs
  • Meeting with, understanding, access goals, and determine potential of the offered staffing scheduling technologies
  • Work closely with Customer Success to prepare and present demonstrations
  • Coordinate logistics of deal until contract is signed
  • Guide new clients through onboard process & assist with initial configurations
  • Provide support to existing clients & update configurations (when necessary)  
Qualifications:

-        Technology implementation

-        Relationship builders

-        High-energy, hard workers with great follow through

-        Articulation of ideas

-        Thinkers, with optimization & iteration on existing processes

-        Passion for the mission

-        Wanting to improve the healthcare industry

https://genius.com/Genius-the-genius-isms-annotated

 

Requirements:

  • A bachelor’s degree
  • At least two years of work experience in training and implementations, onboarding, or project management, (experience in tech and healthcare is a plus)
  • Excellent written and verbal communication skills
  • The ability to triage competing priorities
  • A willingness to learn our software and the tools we use to make our company run (Jira, HubSpot, PandaDoc, Gmail, Google Team Drive)

Perks:

  • Work with a ninja team of ultra-motivated people looking to change the world
  • A professional workplace that is fun
  • Rooftop workspace
  • Company outings, events, and an awesome office environment

 

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At least two years of work experience in training and implementations, on-boarding, or project management, (experience in tech and healthcare is a plus)?*
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Bachelors degree or higher?*
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Ability to learn new software & help implement?*
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