· Process flooring orders through operating system to provide accurate information to warehouse and installers about the desired scope of work
· Coordinate with other team members to provide the highest level of service possible
· Identify areas for improvement
Ideal candidate will have experience in flooring and or construction trades doing similar functions. We will train the right candidate.
· Attention to detail to complete orders accurately.
· Customer Service: Order processors work directly with customers to take their orders. Being friendly and understanding their needs is crucial to the job.
· Computer Skills: Order processors with computers and database systems. Understanding how to use a keyboard, typing, as well as computer programs like spreadsheets and Word documents is helpful.
· Knowledge of RFMS, our operating system, a large plus
· Time Management: Speed is of the essence. Being able to manage how much time is spent on a project is important.
· Language and Written Skill: Order processor speak and write to Spanish speaking workforce
· Other Skills: Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking