FrontDesk Receptionist

Freehold, Full time

This position is with a premier eye care surgurial office. Travel is required between different offices on occassion. 

Job Responsibilities and Duties

  • Creates a welcoming atmosphere by greeting visitors and patients to the clinic
  • Checks in and checks out patients in a timely, friendly manner
  • Outstanding professional phone management skills: manages a multiline telephone system efficiently and politely, minimizing hold time
  • Comforts patients by answering any questions they may have
  • Expedites patient processing by having them fill out forms
  • Obtains patient identification and insurance information
  • Maintains patient accounts by verifying insurance information and coordinating with relevant organizations for payment and referral requirements
  • Keeps doctor, nurses, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
  • Helps maintain office inventory; may place orders for office supplies and schedule service for office equipment repairs
  • Protects patients’ right of confidentiality; mandatory familiarity with HIPAA
  • Coordinates transportation for patients as needed
  • Schedules testing and procedures for patients as necessary

 Skills and Qualifications

  • At least 1 year of direct experience as a medical office receptionist in a fast-paced clinic, hospital, or similar healthcare setting.
  • Must be able to multitask effectively; critical time management skills necessary
  • Understanding of basic healthcare terminology
  • Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike
  • Excellent customer service skills
  • Pleasant phone demeanor
  • Computer skills required; working knowledge of Microsoft Office Suite mandatory, and must type 30+wpm
  • Insurance Knowledge.
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