Freehold, Full time
- Educates patients regarding eye surgery procedures.
- Acts as an office contact for pre-op patients or patients who are considering surgery to answer their questions, hear their concerns and allay their fears regarding their eye surgery.
- Educate patients who are Premium IOL candidates about Premium Lens Implant Options using visual aids (i.e., eye model).
- Explain surgery procedures to patients in office and on the phone.
- Communicate with patients’ families regarding patient’s status during peri-operative and post-operative period.
- Provide pre-operative and post-operative instructions to patients.
- Provide any support necessary to alleviate patient anxiety including offering for the patient to talk with a VIP.
- Ensure informed consents and surgery orders are documented in charts before surgery, including risks and benefits of each procedure.
- Learn IOL Master A Scans and keratometry.
- Act as a liaison between the physician and patients.
- Monitor inventory of educational materials and paperwork necessary to complete
- Assist physicians and teammates as needed.
- Promote positive relationships with fellow employees, doctors, patients and staff at the surgery center.
- Perform other duties as directed by management.
- Must be detail oriented with a high regard for accuracy and completeness.
- Must be highly organized.
- Ability to act independently.
- Ability to interact with patients, staff and physicians in a positive manner.
- Ability to problem solve.
- Ability to work under deadlines.
- Willingness to assist other team members as time allows.
- Respect for patients’ privacy, dignity and confidentiality.
- Knowledge of ophthalmic terminology, basic ophthalmic surgical procedures, refractive errors and Premium IOL Options.
- The ability to communicate high level concepts (i.e., target refraction) in an easy to understand manner.
- Strong communication skills.
- Ability to take direction and accept constructive criticism.
This position requires:
- Knowledge of lens implants, refractive errors, ocular anatomy, terminology and surgical
- Thoroughness, attention to detail and a high regard for accuracy.
- The ability to verify ones’ and others’ work and a keen eye to check for errors.
- A willingness to assist coworkers, doctors, patients.
- A caring disposition and ability to empathize with the patient who is contemplating undergoing ocular surgery so that the patient perceives a supportive and sympathetic attitude.
- Professionalism and courtesy with patients, other staff members and physicians.
- The ability to learn new tasks and to take on additional responsibilities as knowledge and experience increases.