Guest Services Associate

West Reading, Full time

Job Summary:

Do you love interacting with Customers? Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? Our client is a leading Salon and Spa.

Job Responsibilities:

  • Answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
  • Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and ensure repeated business.
  • Analyze and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
  • Participate in weekly interdepartmental meetings and prepare to report addressing customer issues that came up during the week and how they were resolved.

Mandatory Skills:

  • High school diploma or equivalent
  • Ability to comfortably sit for long periods of time
  • Attention to details
  • Strong interpersonal skills

Preferred Skills:

  • Ability to resolve conflict and de-escalate tense situations
  • Previous customer service experience


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