Do you love interacting with Customers? Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? Our client is a leading Salon and Spa.
- Answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
- Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and ensure repeated business.
- Analyze and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
- Participate in weekly interdepartmental meetings and prepare to report addressing customer issues that came up during the week and how they were resolved.
- High school diploma or equivalent
- Ability to comfortably sit for long periods of time
- Attention to details
- Strong interpersonal skills
- Ability to resolve conflict and de-escalate tense situations
- Previous customer service experience